Welcome to Crystify 3D Crystal photo gift store! We are delighted to have you as a customer and are excited to provide you with the opportunity to create unique, customized K9 crystal gifts. Before you get started, please take a moment to review our Terms of Service. By using our services, you agree to abide by the following terms and conditions.

1. Acceptance of Terms

By using our website and services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website.

2. Service Description

Our online store allows customers to order customized K9 crystal photo gifts. Customers can upload their own photos and provide text to be engraved onto the crystal. We will use the provided content to create the personalized gifts.

3. Order Process

• Designing Your Gift: Customers are responsible for providing accurate and clear images and text for their orders. We are not responsible for any errors resulting from inaccuracies in the content provided.
• Payment: Payment is required at the time of order placement. We accept various payment methods, and all payments are processed securely.
• Order Confirmation: Upon receipt of your order, we will send an order confirmation email with details of your purchase.
• Production and Shipping: We need 1-2 business days to complete the 3D modeling and laser engraving.
  We offer both Standard and Express shipping services. For exact shipping times, please visit the Australia Post website (From Postcode: 4067):
  https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
• Changes and Cancellations: Changes or cancellations to orders can be made within 24 hours of order placement. After this period, changes may not be possible due to the personalized nature of the items.

4. Content Upload

When uploading images and text, you must ensure that you have the right to use and reproduce the content. We reserve the right to refuse any content that we deem inappropriate, offensive, or infringing upon intellectual property rights.

5. Quality Assurance

We take pride in the quality of our products. In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will work with you to find a resolution, which may include a replacement or refund.

6. Privacy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Intellectual Property

All content on our website, including but not limited to text, images, and logos, is protected by intellectual property rights. You may not use, reproduce, or distribute our content without our express written consent.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages, including but not limited to loss of profits, arising from the use of our products or services.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website with the effective date. It is your responsibility to check for updates.

By using our services, you agree to these Terms of Service. If you have any questions or concerns, please contact our customer support team.

Thank you for choosing Crystify store for your customized K9 crystal gifts. We look forward to serving you!